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Direct Energy LP is a North American retailer of energy and energy services. The company was founded in Toronto in 1986 [ 3 ] and now has more than four million customers in Canada and the United States .
What's known as "cable hooking" is the most used method. 80% of global power theft is by direct tapping from the line. The consumer taps into a power line from a point ahead of the energy meter. This energy consumption is unmeasured and procured with or without switches. [citation needed] It can cause severe electric shock or fire outbreak.
The complaints led to a consumer fraud lawsuit filed by the state of Illinois, and investigations in New York, Ohio, and Canada. Just Energy settled each of these cases, paying large fines and promising to change its sales practices. [15]
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Here is how to file a complaint with the state, as well as seek compensation from Duke Energy for lost food and property damage.
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