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Per above replies I tried the simplest first: with the TV (with Roku “stick”) turned off (which drops power to the Roku, (the way we have it set up) via USB), I just did the following:
"Websites phrase 500 errors in many ways but they're all basically saying the same thing: there's a general server issue going on right now. Most of the time there isn't anything you can do but contact the website directly and then wait on them to fix it.
Here's the detailed steps to direct message us: Click "Sign In" if necessary. Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list.
We’re aware of an issue that was affecting some customers’ Xfinity Stream service, and it looks to be resolved now. Since this post have you regained access to your program in Xfinity Stream? I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
With the TAVAPP-00100 error, most customers can resolve the issue with a reset of the modem. I would recommend unplugging the new modem for at least 30 seconds from the power and then plugging it back in. On a Roku device do also recommend deleting/removing the Xfinity stream app and redownloading it before trying again.
For the past week while watching TV the screen suddenly goes black on one TV and the other one freezes. I've tried troubleshooting (disconnecting cables, power source, etc) but when it returns but ...
Click the "Direct Message” icon (upper right corner of this page) Click the "New message" (pencil and paper) icon. Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Type your message in the text area near the bottom of the window. Press Enter to send your message.
Our team can most definitely take a further look at this issue. To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary. Click the "Direct Messaging" icon or https://comca.st/3EqVMu7. Click the "New message" (pencil and paper) icon. The "To:" line prompts you to "Type the name of a person".
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
Hello @Jose_Canusee. We would like to assist you with your inquiry. Please send us a private message so we can get more information from you to look into this.