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The WOW Awards Limited, [1] trading as The WOW! Awards, is a British organisation which recognises outstanding customer service based purely on customer nominations.. Founded in Merthyr Tydfil, Wales on 10 October 1997 [2] by Derek Williams, the WOW!
The Service Excellence Awards are any Awards that seek to reward and recognize organizations and individuals who excel in serving clients whether in private organisations (Customer Services) or public organisations (Public Service). The term first came to prominence after its adoption by the Customer Service Institute of Australia in 2001. [1]
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The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.
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