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  2. Canned response - Wikipedia

    en.wikipedia.org/wiki/Canned_response

    Canned responses are predetermined responses to common questions.. In fields such as technical support, canned responses to frequently asked questions may be an effective solution for both the customer and the technical adviser, as they offer the possibility to provide a quick answer to common inquiries while requiring little human intervention.

  3. Technical writer - Wikipedia

    en.wikipedia.org/wiki/Technical_writer

    Modern day technical writers work in a variety of contexts. Many technical writers work remotely using VPN or communicate with their team via videotelephony platforms such as Skype or Zoom. Other technical writers work in an office, but share content with their team through complex content management systems that store documents online ...

  4. Question answering - Wikipedia

    en.wikipedia.org/wiki/Question_answering

    Accepting natural language questions makes the system more user-friendly, but harder to implement, as there are a variety of question types and the system will have to identify the correct one in order to give a sensible answer. Assigning a question type to the question is a crucial task; the entire answer extraction process relies on finding ...

  5. Quiz - Wikipedia

    en.wikipedia.org/wiki/Quiz

    A printed quiz on health issues. A quiz is a form of mind sport in which people attempt to answer questions correctly on one or several topics. Quizzes can be used as a brief assessment in education and similar fields to measure growth in knowledge, abilities, and skills, or simply as a hobby.

  6. Knowledge worker - Wikipedia

    en.wikipedia.org/wiki/Knowledge_worker

    This type of work includes a complex combination of skill sets or 'creative knowledge work (ckw) capacities'. "Creative knowledge workers use a combination of creative applications to perform their functions/roles in the knowledge economy including anticipatory imagination, problem solving, problem seeking, and generating ideas and aesthetic ...

  7. Specialized dictionary - Wikipedia

    en.wikipedia.org/wiki/Specialized_dictionary

    One of the most common types of specialized dictionary is what is often referred to in English as a technical dictionary and in German as a Fachwörterbuch. These dictionaries cover the terminology of a particular subject field or discipline. As described in Nielsen (1994), dictionaries of this type can be classified in various ways.

  8. Problem solving - Wikipedia

    en.wikipedia.org/wiki/Problem_solving

    In collaborative problem solving people work together to solve real-world problems. Members of problem-solving groups share a common concern, a similar passion, and/or a commitment to their work. Members can ask questions, wonder, and try to understand common issues. They share expertise, experiences, tools, and methods. [83]

  9. Thesaurus - Wikipedia

    en.wikipedia.org/wiki/Thesaurus

    A thesaurus (pl.: thesauri or thesauruses), sometimes called a synonym dictionary or dictionary of synonyms, is a reference work which arranges words by their meanings (or in simpler terms, a book where one can find different words with similar meanings to other words), [1] [2] sometimes as a hierarchy of broader and narrower terms, sometimes simply as lists of synonyms and antonyms.