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  2. Troubleshoot a dial-up connection - AOL Help

    help.aol.com/articles/troubleshooting-a-dial-up...

    Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer. If you DON'T, it's likely the problem has to do with your phone provider. Has your phone service changed? If you've bundled phone and cable, but did not get broadband internet, your dial-up won't function.

  3. Fix problems reading or receiving AOL Mail

    help.aol.com/articles/fix-problems-reading-or...

    Clear your browser's cache to reset your browser and wipe out all the little unwanted bits of info that have been stored, making it overall run better. Fix problems with missing emails When emails go missing in AOL Mail, it's often due to a few simple things; either the message is in the wrong folder, your third-party mail client's settings, or ...

  4. Troubleshoot a broadband internet connection - AOL Help

    help.aol.com/articles/troubleshooting-a...

    If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.

  5. Download or update your web browser - AOL Help

    help.aol.com/articles/download-or-upgrade-your...

    • Edge - Comes pre-installed with Windows 10. Get the latest update. If you're still having trouble loading web pages using the latest version of your web browser, try our steps to clear your cache. Internet Explorer may still work with some AOL services, but is no longer supported by Microsoft and can't be updated.

  6. Fix problems with the AOL app on iOS

    help.aol.com/articles/fix-problems-with-the-aol...

    Verified for iOS 9.3 and later. 1. Double press the Home button or swipe up and hold. 2. Swipe up on the image of the app. 3. Re-launch the app and attempt to reproduce the issue.

  7. Fix problems sending AOL Mail

    help.aol.com/articles/aol-mail-troubleshooting

    If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don't have an updated or supported browser installed on your computer, you'll need to update your existing browser or download a new one. Check your display name:

  8. Fix problems with third-party mail applications - AOL Help

    help.aol.com/articles/why-cant-i-access-my-aol...

    If you recently changed your AOL password, you'll need to update it in the email client you use. Find your application's "Email Accounts" or "Account Settings" section, select your AOL Mail account, then update to your new password.

  9. Fix sending and receiving issues with third-party email apps

    help.aol.com/articles/cant-send-or-receive-email...

    If your third-party email app is having issues connecting, sending, or receiving emails, you may need to reconfigure your account or update the app. Use these steps to identify and fix the source of the problem.