Search results
Results from the WOW.Com Content Network
The same transparency of values apply if the proposal is developed at an enterprise level, or within a lesser organizational unit. Major value factors (from which the value hierarchy is developed) include the following direct customer value: benefits to customers/clients, e.g. convenient access, product enhancement
The Government Performance and Results Act of 1993 (GPRA) (Pub. L. 103–62) is a United States law enacted in 1993, [1] one of a series of laws designed to improve government performance management. The GPRA requires agencies to engage in performance management tasks such as setting goals, measuring results, and reporting their progress.
Title I designates the establishment of the agency known as the General Services Administration, and its leadership in a general context, and abolishes the Federal Works Agency and the Bureau of Federal Supply (part of the Treasury), [2] transferring their duties to the GSA. Title I also outlines guidelines for establishment of the General ...
Intangibility refers to the lack of palpable or tactile property making it difficult to assess service quality. [1] [2] [3] According to Zeithaml et al. (1985, p. 33), “Because services are performances, rather than objects, they cannot be seen, felt, tasted, or touched in the same manner in which goods can be sensed.” [4] As a result, intangibility has historically been seen as the most ...
A service is intangible making it difficult for a customer to evaluate the service in advance. In the case of a good, customers can see it and evaluate it. Assurance of quality service is often done by licensing, government regulation, and branding to assure customers they will receive a quality service.
The Classical Public Administration Theory prioritizes efficiency in organizational work, professionalization, a pragmatic approach to bureaucracy, and merit-based promotions. The classical system includes a strict definition of responsibilities and objectives and control over all involved functions.
The development of the public administration model dating from the mid-1800s to the early 1900s was influenced primarily by Weber's theory of bureaucracy, Northcote and Trevelyan's recommendations relating to the establishment of a professional civil service in Britain, and Woodrow Wilson's ideas in the United States for the separation of ...
Unlocking public value in government institutions are difficult to operationalize Public value theory combines efficiency, legitimacy and service delivery. The hardest part of aligning these goals in practice is that political priorities can be at odds with one another, resources are scarce and implementation bottlenecks exist everywhere.