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In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers. In 2007 a charge of £1 was introduced for any month in which two chargeable calls are not made on the line (this might apply, for instance, to people who have Carrier preselect with another telephone ...
However, telecommunications service providers must be careful not to over-price each service, as prices have a direct influence on demand for that service (see supply and demand). Such an operator must constantly balance the need to provide cheaper rates, especially if there is strong competition, with the cost of maintaining the service at an ...
The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
EE (formerly Everything Everywhere) is a British mobile network operator and internet service provider, and a brand of BT Consumer, a division of BT Group.It was established in 2010 and is the second-largest mobile network operator in the United Kingdom, with 21.2 million customers as of September 2022.
A toll-free telephone number or freephone number is a telephone number that is billed for all arriving calls. For the calling party, a call to a toll-free number from a landline is free of charge. A toll-free number is identified by a dialing prefix similar to an area code. The specific service access varies by country.
BT Broadband is a broadband service offered by BT Consumer; a division of BT Group in the United Kingdom. It was formerly known as BT Total Broadband, [1] BT Yahoo! Broadband and BT Openworld. With the introduction of BT Infinity, the Broadband package now refers to the legacy ADSL broadband products, such as ADSL Max and ADSL2+.
Landline service is typically provided through the outside plant of a telephone company's central office, or wire center. The outside plant comprises tiers of cabling between distribution points in the exchange area, so that a single pair of copper wire, or an optical fiber, reaches each subscriber location, such as a home or office, at the network interface.
BT Consumer provides fibre-to-the-cabinet (FTTC) and fibre-to-the-property (FTTP) broadband, IPTV and mobile services nationally, as well as providing access to the BT Wi-Fi hotspot service. Since 2020, BT Consumer has begun preparing for the 2025 switch off of the public switched telephone network (PSTN) by introducing their Digital Voice ...