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Patient satisfaction is a measure of the extent to which a patient is content with the health care which they received from their health care provider. In evaluations of health care quality , patient satisfaction is a performance indicator measured in a self-report study and a specific type of customer satisfaction metric.
This page lists patient-reported quality of life surveys used in the field of medicine, pharmaceuticals, and other scientific trials.These surveys are patient-reported outcome measures, may be questionnaires or surveys, and may be used to evaluate patient satisfaction, symptoms, disease state, or psychological well-being.
Patient satisfaction is a subjective measure reflecting a patient’s perception of their care. It can be influenced by individual expectations, personal attitudes, or external factors. Two patients receiving identical care may report different satisfaction levels based on their differing expectations.
Outcome contains all the effects of healthcare on patients or populations, including changes to health status, behavior, or knowledge as well as patient satisfaction and health-related quality of life. Outcomes are sometimes seen as the most important indicators of quality because improving patient health status is the primary goal of healthcare.
Higher patient satisfaction has been found to be associated with higher overall health care and prescription drug expenditures, and increased mortality. [ 11 ] Focus on patient satisfaction metrics has redistributed resources from medical care to patient amenities, such as "valet parking, live music, custom-order room-service meals, and flat ...
The National Patient Safety Foundation (NPSF) was an independent not-for-profit organization created in 1997 to advance the safety of health care workers and patients, and disseminate strategies to prevent harm. [1] [2] In May 2017, the Institute for Healthcare Improvement (IHI) [3] and NPSF began working together as one organization. [4]
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