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In July 2011, ITIL 2011 was released. In 2013, ITIL was acquired by AXELOS, a joint venture between Capita and the UK Cabinet Office. [9] In February 2019, ITIL 4 was released. With this release, the nomenclature of using a version number was replaced simply with the numerical number (v3 became 4) in a reference to the 4th industrial revolution.
The CIM standard includes the CIM Infrastructure Specification and the CIM Schema: . CIM Infrastructure Specification; The CIM Infrastructure Specification defines the architecture and concepts of CIM, including a language by which the CIM Schema (including any extension schema) is defined, and a method for mapping CIM to other information models, such as SNMP.
Event Management, as defined by ITIL, is the process that monitors all events that occur through the IT infrastructure.It allows for normal operation and also detects and escalates exception conditions.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
ITIL processes and capabilities provide a strong foundation for implementing SIAM because they cover the lifecycle of IT services, and the terminology is recognized and understood by most IT suppliers. ITIL, therefore, provides a strong platform and common language with which a SIAM team can manage and work with a full spectrum of suppliers.
Modern software development processes are not restricted to the discrete ALM/SDLC steps managed by different teams using multiple tools from different locations. [citation needed] Real-time collaboration, access to the centralized data repository, cross-tool and cross-project visibility, better project monitoring and reporting are the key to developing quality software in less time.
In the ITIL model, a 'Service' is defined as, "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks." [ 2 ] The meaning is thus highly business-focused and assumes some degree of outsourcing , although this may just be outsourcing from within the functional ...
The operational level agreements for information security are set up and implemented based on the ITIL process. This requires cooperation with other ITIL processes. For example, if security management wishes to change the IT infrastructure in order to enhance security, these changes will be done through the change management process. Security ...