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One Hungary (formerly Vodafone Hungary until 1 January 2025) is a Hungarian telecommunications service provider. It started operations in 1999 as a mobile network operator after securing the third GSM 900/1800 MHz licence of the country and it was the first provider operating in the DCS-1800 band in Hungary.
Callers dial 1-800 (888 or 866)-FREE411 [373-3411] from any phone in the United States to use the toll-free service. Sponsors cover part of the service cost by playing advertising messages during the call. Callers always hear an ad at the beginning of the call, and then another after they have made their request.
The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
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