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2. FTC says gig company Arise misled consumers about how much ...

   www.aol.com/news/ftc-says-gig-company-arise...

   July 2, 2024 at 5:58 PM. NEW YORK (AP) — The Federal Trade Commission is taking action against a gig work company, saying it misled people about the money they could make on its platform. Arise ...

3. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   A virtual assistant (VA) is a software agent that can perform a range of tasks or services for a user based on user input such as commands or questions, including verbal ones. Such technologies often incorporate chatbot capabilities to simulate human conversation, such as via online chat , to facilitate interaction with their users.

4. Chatbot - Wikipedia

   en.wikipedia.org/wiki/Chatbot

   Previous generations of chatbots were present on company websites, e.g. Ask Jenn from Alaska Airlines which debuted in 2008 or Expedia's virtual customer service agent which launched in 2011. [41] [42] The newer generation of chatbots includes IBM Watson -powered "Rocky", introduced in February 2017 by the New York City-based e-commerce company ...

5. Your next customer service agent could be generative AI - AOL

   www.aol.com/finance/next-customer-agent-could...

   Generative AI is still prone to “hallucinate” and spit out false answers, so letting a bot run unmonitored in place of a real customer service agent could do lasting damage to a brand’s ...

6. Amelia (company) - Wikipedia

   en.wikipedia.org/wiki/Amelia_(company)

   Amelia. Amelia, formerly known as IPsoft, is an American technology company. It primarily focuses on artificial intelligence and cognitive and autonomic products for business. [3] Its main products are Amelia, a Conversational AI platform, and Amelia AIOps, an IT operations management platform. The company is headquartered in New York City and ...

7. ultimate.ai scores $20M for a supportive approach to customer ...

   www.aol.com/news/ultimate-ai-scores-20m...

   Ultimate.ai, a virtual customer service agent builder, has closed a $20 million Series A round of funding, led by Omers Ventures with participation from Felicis Ventures and existing investors HV ...