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Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.
Post questions, follow discussions and share your knowledge in the Outlook.com Community. You can give feedback by selecting Help from the top menu, then Feedback. If you need help with Outlook.com, you can read our self-help content, or get support via email.
To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.
Outlook.com is the current name for Microsoft's email service, which was formerly known as Hotmail (and later, as Windows Live Hotmail). Outlook Mail is the web app that lets you browse your Outlook.com email account.
Learn how to change Microsoft account email address or phone number using aliases to sign into your Microsoft account.
Windows Live Hotmail Hotmail is a free e-mail service that is provided by Microsoft. Support is available by e-mail. For more information, visit the following Web site: http://support.live.com/default.aspx?productkey=wlmail&locale=en-us
Microsoft account. When your old email address or phone number doesn't suit you anymore—but you want to retain your contacts, online storage, subscriptions, and settings—you can add a new email address or phone number as an alias to your existing Microsoft account.
If you need help with the Outlook.com service, we have dedicated help to assist you. To get support directly on the web app: Click on the ? icon on the top right of the screen. Type in what you need assistance with on the help box displayed on pop up panel and click Submit.
If you don't have an alternate phone number or email address or you can't get to it, select I didn’t get a code when you’re prompted for a code at sign-in or I don’t have access to these when you’re resetting your password and then follow the instructions.
Get in touch with Microsoft Support for assistance with Microsoft products and services.