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2. Microsoft Customer Care Framework - Wikipedia

   en.wikipedia.org/wiki/Microsoft_Customer_Care...

   The primary user interface for CCF is the agent desktop. This is a desktop-based user interface (UI) that presents data aggregated from various Line of business (LOB) & OSS/BSS application front ends and presents them in a unified view. CCF does not include an Agent Desktop application, rather samples including source code are provided as part ...

3. Agent-assisted automation - Wikipedia

   en.wikipedia.org/wiki/Agent-assisted_automation

   Fraud prevention is a specialized type of agent-assisted automation focused on reducing ID theft and credit card fraud. ID theft and credit card fraud are huge threats for call centers and their customers [1] and few good solutions exist, but new agent-assisted automation solutions are producing promising results. The technology allows the ...

4. Zeacom - Wikipedia

   en.wikipedia.org/wiki/Zeacom

   The company sold Call Center and Unified Communications software applications to customers worldwide through large vendors and accredited resellers. An in-house team provided Business Process Automation and consulting services. [1] Zeacom Communications Center was the company's flagship product, and was in use at over 3,500 sites worldwide.

5. AOL Live Support Plus - AOL Help

   help.aol.com/articles/live-support-plus-faqs

   AOL Live Support Plus includes our top-of-the-line support and security products that will help protect your identity and information online. Get started today! Support when you need it: 24x7 Live Support gives you access to AOL experts over the phone or online chat, 24 hours a day, 7 days a week.

6. Computer telephony integration - Wikipedia

   en.wikipedia.org/wiki/Computer_telephony_integration

   Computer telephony integration, also called computer–telephone integration or CTI, is a common name for any technology that allows interactions on a telephone and a computer to be coordinated.

7. Contact AOL customer support

   help.aol.com/articles/account-management...

   Sign in to your AOL account.; Once you've signed in to your account, go to our Contact Us page on AOL Help. If the account you're signed in to is eligible for chat support, "Chat with AOL Customer Care" will be displayed as a support option near the top of the page.