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Call management is the process of designing and implementing inbound telephone call parameters, which govern the routing of these calls through a network. The process is most prominently utilized by corporations and the call centre industry and has its highest effectiveness when call logging software tools are used.
A server log is a log file (or several files) automatically created and maintained by a server consisting of a list of activities it performed. A typical example is a web server log which maintains a history of page requests. The W3C maintains a standard format (the Common Log Format) for web server log files, but other proprietary formats ...
It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2] Its software products include Webex App, Webex Suite, Webex Meetings, Webex Messaging, Webex Calling, Webex Contact Center, and Webex Devices. [3] All Webex products are part of the Cisco Systems collaboration portfolio. [4]
The call logging trial proved successful and while it was initially designed to gather phone call data and cost of billing details specific to the customers' call's, a hidden benefit emerged such that local management were also able to see a pattern of the types of calls being generated, i.e. calls to and from certain businesses in addition to ...
Log management is the process for generating, transmitting, storing, accessing, and disposing of log data. A log data (or logs) is composed of entries (records), and each entry contains information related to a specific event that occur within an organization's computing assets, including physical and virtual platforms, networks, services, and cloud environments.
Voice logging is the practice of regularly recording telephone conversations. Business sectors which often do voice logging include public safety (e.g. 9-1-1 and emergency response systems), customer service call centers (conversations are recorded for quality assurance purposes), and finance (e.g. telephone-initiated stock trades are recorded for compliance purposes).
Cisco Embedded Event Manager (EEM) is a feature included in Cisco's IOS operating system (and some other Cisco OSes such as IOS-XR, IOS-XE, and NX-OS) that allow programmability and automation capabilities inside the device. EEM allows the behavior of a Cisco device to adapt to specific user requirements by allowing scripting, thresholding ...
NIST Special Publication 800-92, "Guide to Computer Security Log Management", establishes guidelines and recommendations for securing and managing sensitive log data.The publication was prepared by Karen Kent and Murugiah Souppaya of the National Institute of Science and Technology and published under the SP 800-Series; [1] a repository of best practices for the InfoSec community.