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“Live agent,” you request, after the umpteenth time trying to explain your issue. ... #7 Xfinity Customer Service "Assisting" Customers After An Unauthorized Plan Switch And Huge Credit Card ...
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Comcast has also had several customer service scandals, the most notorious of which featured a representative not allowing a customer to cancel his service. This clip went viral. Comcast has also been widely criticized, most publicly by Netflix, for its position against net neutrality, the principle that all traffic on the internet should be ...
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Xfinity Voice (formerly Comcast Digital Voice) is a Voice Over IP cable telephony service that was launched in 2005 in some markets, [75] and to all of Comcast's markets in 2006. Comcast's older service, Comcast Digital Phone, continued to offer service for a brief period, until Comcast shut it down around in late 2007. [ 76 ]