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HCL BigFix is an endpoint management platform that automates the discovery, management, and remediation of all endpoints, including virtual, cloud, and on-premise endpoints. HCL BigFix automates the management , patching , and inventory of nearly 100 operating systems .
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Microsoft Graph is a Microsoft API developer platform that connects multiple services and devices. Initially released in November 2015 as Office 365 Unified API, [ 1 ] the Microsoft Graph builds on Microsoft 365 APIs and allows developers to integrate their services with Microsoft products, including Windows , Microsoft 365 , and Azure . [ 2 ]
ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots , data sheets , white papers and more information refer to the sources listed above.
Windows Server IoT 2019 is a full, binary equivalent version [9] of Windows Server 2019, intended to aggregate data from many 'things'. [10] Like the IoT Enterprise variants, it remains identical in behavior to its regularly licensed counterpart, but differs only in licensing terms.