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The 2-way interactions predicting employee incivility was lessened when customers used positive emotion words. Saying something like, "I know you charged me twice, but we can try to work this out together", is an example. The results suggested that customer verbal aggression consumes employees, leading to self-regulation failure.
A self-refuting idea or self-defeating idea is an idea or statement whose falsehood is a logical consequence of the act or situation of holding them to be true. Many ideas are called self-refuting by their detractors, and such accusations are therefore almost always controversial, with defenders stating that the idea is being misunderstood or that the argument is invalid.
Individuals with higher self-esteem are thought to have more to protect in their self-image, and therefore exhibit the self-serving bias more often than those individuals with lower self-esteem. [2] In a study, participants who were induced to feel the emotions of guilt or revulsion were less likely to make self-serving attributions for success ...
Self-deprecation is the act of reprimanding oneself by belittling, undervaluing, disparaging oneself, [1] or being excessively modest. [ 2 ] [ 3 ] It can be used as a way to make complaints, express modesty, invoke optimal reactions or add humour .
Retorsion (from French: rétorsion, from Latin: retortus, influenced by Late Latin, 1585–1595, torsi, a twisting, wringing it), [1] a term used in international law, is an act perpetrated by one nation upon another in retaliation for a similar act perpetrated by the other nation.
The overconfidence effect is a well-established bias in which a person's subjective confidence in their judgments is reliably greater than the objective accuracy of those judgments, especially when confidence is relatively high. [1] [2] Overconfidence is one example of a miscalibration of subjective probabilities.
One of the earliest and most well-known examples of self control as a virtue was Aristotle's virtue of temperance, which concerns having a well-chosen and well-regulated set of desires. The vices associated with Aristotle's temperance are self-indulgence (deficiency) and insensibility (excess). Deficiency or excess is in reference to how much ...
Some examples include the painting Herodias' Revenge by Juan de Flandes and the operas Don Giovanni and The Marriage of Figaro, both by Wolfgang Amadeus Mozart. In Japanese art, revenge is a theme in various woodblock prints depicting the forty-seven rōnin by many well-known and influential artists, including Utagawa Kuniyoshi .