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The Erlang B formula (or Erlang-B with a hyphen), also known as the Erlang loss formula, is a formula for the blocking probability that describes the probability of call losses for a group of identical parallel resources (telephone lines, circuits, traffic channels, or equivalent), sometimes referred to as an M/M/c/c queue. [5]
For example, one call-hour could be one call for an hour or two (possibly concurrent) calls for half an hour each. Call-seconds give a measure of the average number of concurrent calls. Offered load is defined as the traffic density per unit time, measured in erlangs. An erlang is defined as one call-hour per hour, or 3,600 call-seconds per hour.
Erlang (/ ˈ ɜːr l æ ŋ / UR-lang) is a general-purpose, concurrent, functional high-level programming language, and a garbage-collected runtime system.The term Erlang is used interchangeably with Erlang/OTP, or Open Telecom Platform (OTP), which consists of the Erlang runtime system, several ready-to-use components (OTP) mainly written in Erlang, and a set of design principles for Erlang ...
In telecommunications, busy-hour call attempts (BHCA) is a teletraffic engineering measurement used to evaluate and plan capacity for telephone networks. [1] BHCA is the number of telephone calls attempted at the sliding 60-minute period during which occurs the maximum total traffic load in a given 24-hour period (BHCA), and the higher the BHCA, the higher the stress on the network processors.
This can be used to determine the probability of packet loss or delay, according to various assumptions made about whether blocked calls are aborted (Erlang B formula) or queued until served (Erlang C formula). The Erlang-B and C formulae are still in everyday use for traffic modeling for applications such as the design of call centers.
A cubicle is also called a cubicle desk, office cubicle, cubicle workstation, or simply a cube. An office filled with cubicles is sometimes called a sea of cubicles, and additionally called pods (such as 4-pod or 8-pod of cubes) [6] or a cube farm. Although humorous, the phrase usually has negative connotations. [7]
"Grade of Service" sometimes means a measure of inbound call center traffic to verify adherence to conditions to measure the success of customers served. On the other hand, the quality of service which a single circuit is designed or conditioned to provide, e.g. voice grade or program grade is called the quality of service.
The McCoy Center [2] is an office building located in Columbus, Ohio.The building was acquired by JPMorgan Chase & Co. with its 2004 merger with Bank One Corporation.Formally known as the Corporate Center Columbus (or more often and colloquially "Polaris"), the building was renamed after the merger to honor the McCoy family, who led the Columbus-based Bank One for three generations.