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From 1 July 2015, the charge for calls to 084, 087, 09 and 118 numbers has been simplified. It is split into two parts: An access charge, payable to the telephone service provider – e.g. BT, EE, Sky – plus a service charge paid to the company offering the service.
On 1 November 2014, BT created a new central business services organisation to provide customer services and improve operational efficiency. [88] On 24 November 2014, shares in BT rose considerably on the announcement that the company was in talks to buy back O2, while at the same time confirmed it was also in talks to acquire EE. [89]
BT Consumer provides fibre-to-the-cabinet (FTTC) and fibre-to-the-property (FTTP) broadband, IPTV and mobile services nationally, as well as providing access to the BT Wi-Fi hotspot service. Since 2020, BT Consumer has begun preparing for the 2025 switch off of the public switched telephone network (PSTN) by introducing their Digital Voice ...
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In June 2014, the Consumer Rights Directive will make it illegal to use "numbers that cost more than the basic rate" for customer services and complaints. [82] [83] [84] Many current users of 084 and 087 numbers will have to move to their 034 and 037 equivalents or to 01 or 02 geographic numbers or to new 030, 033 or 080 non-geographic numbers.
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