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Soft systems methodology (SSM) is an organised way of thinking [clarification needed] applicable to problematic social situations and in the management of change by using action. It was developed in England by academics at the Lancaster Systems Department on the basis of a ten-year action research programme.
Peter Checkland (born 18 December 1930, in Birmingham, UK) is a British management scientist and emeritus professor of systems at Lancaster University. He is the developer of soft systems methodology (SSM): a methodology based on a way of systems thinking systems practice. Systems practice is the idea of uncovering an optimal solution within ...
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include: [1]
The term "problem structuring methods" as a label for these techniques began to be used in the 1980s in the field of operations research, [8] especially after the publication of the book Rational Analysis for a Problematic World: Problem Structuring Methods for Complexity, Uncertainty and Conflict. [9]
The Integrated Management Concept, or IMC is an approach to structure management challenges by applying a "system-theoretical perspective that sees organisations as complex systems consisting of sub-systems, interrelations, and functions". [1]
William James Reddin also known as Bill Reddin (May 10, 1930 – June 20, 1999) was a British-born management behavioralist, theorist, writer, and consultant.His published works examined and explained how managers in profit and non-profit organizations behaved under certain situations and conditions. [1]
Management science (or managerial science) is a wide and interdisciplinary study of solving complex problems and making strategic decisions as it pertains to institutions, corporations, governments and other types of organizational entities.
The managerial grid model or managerial grid theory (1964) is a model, developed by Robert R. Blake and Jane Mouton, of leadership styles. [1] This model originally identified five different leadership styles based on the concern for people and the concern for production. The optimal leadership style in this model is based on Theory Y.