Search results
Results from the WOW.Com Content Network
Soft systems methodology (SSM) is an organised way of thinking [clarification needed] applicable to problematic social situations and in the management of change by using action. It was developed in England by academics at the Lancaster Systems Department on the basis of a ten-year action research programme.
Strategic service management (SSM) is a business strategy that aims to optimize the post-sales service that a company provides, by synchronizing service parts and resources forecasting, service partners, workforce technicians, and service pricing. Benefits of strategic service management can include: [1]
Peter Checkland (born 18 December 1930, in Birmingham, UK) is a British management scientist and emeritus professor of systems at Lancaster University. He is the developer of soft systems methodology (SSM): a methodology based on a way of systems thinking systems practice. Systems practice is the idea of uncovering an optimal solution within ...
Conceptual models of human activity systems are used in soft systems methodology (SSM), which is a method of systems analysis concerned with the structuring of problems in management. These models are models of concepts; the authors specifically state that they are not intended to represent a state of affairs in the physical world.
The term "problem structuring methods" as a label for these techniques began to be used in the 1980s in the field of operations research, [8] especially after the publication of the book Rational Analysis for a Problematic World: Problem Structuring Methods for Complexity, Uncertainty and Conflict. [9]
Soft systems methodology (SSM) was influential, acknowledging conflicting worldviews and people's purposeful actions, and a systems view on creativity. However, more important, SOD is inspired by critical systems thinking and approaches systems theories in an eclectic way transforming the thoughts of the different theories to fit the design ...
William James Reddin also known as Bill Reddin (May 10, 1930 – June 20, 1999) was a British-born management behavioralist, theorist, writer, and consultant.His published works examined and explained how managers in profit and non-profit organizations behaved under certain situations and conditions. [1]
The Anthony triangle [1] (also Anthony's triangle) is an organizational model. The triangle takes a hierarchical view of management structure, with many operational decisions at the bottom, some tactical decisions in the middle and few but important strategic decisions at the top of the triangle. The higher in the triangle an item is, the more ...