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Sprint call center in Lenexa, KS, used Play to make the job more fun. Employees selected music for common areas and the dress code was relaxed. Managers worked to Be There by asking employees for their ideas on improving the business. Four-year productivity rose 20% and first-year employee retention increased 25%. [12]
According to the United States Department of Labor, “In 2009, employed persons worked an average of 7.5 hours on the days they worked, which were mostly weekdays.[In addition to that], 84 percent of employed persons did some or all of their work at their workplace.” [7] This indicates that majority of the population spend their waking hours at work, outside their homes.
[5] [6] In fact, companies with higher than average employee happiness exhibit better financial performance and customer satisfaction. [7] It is thus beneficial for companies to create and maintain positive work environments and leadership that will contribute to the happiness of their employees.
Employee engagement is a direct reflection of how employees feel about their relationship with the boss." [26] Perceptions of the ethos and values of the organization – "'Inspiration and values' is the most important of the six drivers in our Engaged Performance model. Inspirational leadership is the ultimate perk.
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A small group of employees still thought that heroin addicts seldom got better and therefore Hazelden shouldn’t put in the effort to treat them. In one of the first staff meetings on the subject, a colleague of Seppala’s who was running the session asked the room a simple question: Who here has had a former resident die from an opioid overdose?
The principles of the Toyota Way are divided into the two broad categories of continuous improvement and respect for human resources. [7] [8] [9] The standards for constant improvement include directives to set up a long-term vision, to engage in a step-by-step approach to challenges, to search for the root causes of problems, and to engage in ongoing innovation.