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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
NYS DOT has several Traffic Management Centers (TMC) located throughout the 11 regions in New York State. Region 1 (Capital Region): The Region 1 TMC or CRTMC (Capital Region Traffic Management Center) is an attachment of the New York State Police Communications Section also known as SP COMSEC, formally located at the State Police Division Headquarters, building 22 on the W. Averell Harriman ...
Incident management is an important part of IT service management (ITSM) process area. [13] The first goal of the incident management process is to restore a normal service operation as quickly as possible and to minimize the impact on business operations, thus ensuring that the best possible levels of service quality and availability are ...
Change management is an IT service management discipline. The objective of change management in this context is to ensure that standardized methods and procedures are used for efficient and prompt handling of all changes to control IT infrastructure, in order to minimize the number and impact of any related incidents upon service.
Service Manager is an ITSM Tool using the ITIL framework providing a web interface for corporate changes, releases and interactions (request fulfillment) supported by a Service catalog and CMDB. For a summary of the functionality, screenshots, data sheets, white papers and more information refer to the sources listed above.
ITSM tools are often marketed as ITSM suites, which support a whole set of ITSM processes. At their core is usually a workflow management system for handling incidents, service requests, problems and changes. They usually also include a tool for a configuration management database (CMDB). The ability of these suites to enable easy linking ...
The Public Employees Federation (PEF) is an American union representing 56,000 [1] professional, scientific, and technical public employees in the state of New York.The union is one of the largest local white-collar unions in the United States and is New York's second-largest state-employee union. [3]
The New York State Executive Department of the New York state government serves as the administrative department of the Governor of New York. [1] This department has no central operating structure; it consists of a number of divisions, offices, boards, commissions, councils, and other independent agencies that provide policy advice and assistance to the governor and conduct activities ...