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The email open rate is a measure primarily used by marketers as an indication of how many people "view" or "open" the commercial electronic mail they send out. [1] It is most commonly expressed as a percentage and calculated by dividing the number of email messages opened by the total number of email messages sent (excluding those that bounced.) [2] [3] [4]
These response events accumulate over time in a database, enabling the email marketing software to report metrics such as open-rate and click-through rate. Email marketing users can view reports on both aggregate response statistics and individual response over time. Such email tracking services are used by many companies, but are also ...
The insights provided by consumer response to email marketing help businesses and organizations understand and make use of consumer behavior. [8] Almost half of American Internet users check or send email on a typical day, [9] with emails delivered between 1 am and 5 am local time outperforming those sent at other times in open and click rates ...
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An email management system consists of various components to handle different phases of the email management process. [15] These components include: Email ticketing system - One of the key tasks performed by email management systems is to allocate reference numbers to all incoming emails. This process is known as ticketing.
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
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