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OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external). There are various ways in which this information, as well as customer and related data can be ...
The dashboard of the Open-source Ticket Request System (as of 2016) Before April 2021, the team used the Open-source Ticket Request System ("OTRS") software to organize and process the email it received. After the open-source version of OTRS was discontinued by its developer, the team now uses Znuny, which is an open-source fork of the OTRS ...
OTRS: Yes No Yes No No Yes Yes No No No No Phabricator: Yes No Yes Yes Yes Yes No No No Yes, via plugin No Redmine: Yes Yes [89] Yes Partial [notes 2] No Yes No Yes No Yes Yes - Android App, iOS App Request Tracker: Yes Yes Responsive layout after 1.5.0. Partial in previous versions. Yes Yes No Yes [90] No No No No No Roundup: Yes
In most cases, you can use the {} template on your talk page to request an unblock. If you have had talk page access removed or find the template to be complicated, you can use the link below to request an unblock via the Unblock Ticket Request System (UTRS). Please be sure to read the guide to appealing blocks before submitting a request. In ...
At WP:OTRS Ticket:2016010610006479 says that they are blocked from editing English Wikipedia while logged-in because they edit from a shared, blocked IP-address. They are requesting permission to edit Wikipedia while logged into a Wikipedia account they created. Should I send them to Wikipedia:Unblock Ticket Request System? The form there seems ...
OTRS pending}}: Added when an email has been sent to OTRS {{OTRS permission}}: Permission received via OTRS {{OTRS ticket}}: Provides a link to an OTRS ticket {}: For article talk pages, where an issue is raised by OTRS {{OTRS received}}: OTRS received, but is not sufficient to confirm permission
Giving up UTRS for appeals with only private information means less users will request unblock - Right now, 91 appeals are currently open between onwiki and UTRS. 50 of them come from UTRS. People who would have given up trying to deal with wikisyntax would no longer have a chance to appeal.
We often see UTRS tickets which have not been verified to the purported account. This allows for abuse by LTA's whose only means of disruption is via UTRS. Recently, a user's block was extended and TPA removed based on such a ticket. In a subsequent, unverified ticket, poster mocked us for having acted on the previous ticket.