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In the message window, point to the numbers above your inbox. These numbers tell you how many messages are on the page and in your inbox. For example, 1-42 of 42 means you're viewing messages 1-42 on the page, and you have 42 messages in your inbox. To see the oldest messages first, click Oldest. To see the most recent messages first, click Newest.
As I said in my reply to Palcouk on 3rd March the problem is with some folders on my offline PST files on my PC not with folders in my account on the servers. If I copy a folder with the issue from my PST onto my outlook account on the server the problem disappers - the messages are still gone but the folder is no longer indicating unread messages.
Enter your Google Account email or phone number and password. If information is already filled in and you have to sign in to a different account, click Use another account. If you get a page that describes Gmail instead of the sign-in page, at the top right of the page, click Sign in.
Click on the drop-down button beside "View All" located above the messages then choose "Unread". Method 2: Change the email settings to list emails individually rather than group by conversation. Recover all recently deleted emails. Move them to the inbox. Mark all as read. Delete them. Feel free to contact us if you have further inquiries.
Here is an article for your reference: View only unread messages. Moreover, if you have turned on Focused Inbox feature, then please check if the unread messages is in the Other tab. Hope above information helps. If you still cannot find the unread email, to better assist you, please confirm following questions:
Get support for Gmail inbox issues, like finding an unread email that's not visible.
Learn how to find unread emails in Gmail and resolve the issue of showing unread messages.
Recover messages from your trash. Important: You can’t recover messages that are permanently deleted or messages that have been in the trash for more than 30 days. If you deleted your messages in the last 30 days, you can move them out of your trash.
In addition to kathleencollins' information, if you want to view your unread emails, please follow the steps below: Open your inbox. Click on the drop down button beside "View: All" located above the messages then choose "Unread". After doing the above steps, it will then show you all your unread emails. Thanks!
Get help with Gmail's inbox showing an unread email even when all emails are read, and learn how to resolve this issue.