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First, unplug the USB cable from the printer is present. Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them. Now go to Control panel – Devices and printer – Select all the printer entries and remove the device. Restart your computer.
Have you tried inserting the black ink cartridge and then print? Run HP Print and Scan Doctor to diagnose and fix any driver issue. Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'. If the issue persists, proceed to the next step.
Diagnose & Fix performs the following troubleshooting actions: Clears print jobs stuck in the queue, resumes any paused print jobs in the queue, and resolves other print queue errors. Checks if the printer is offline and reconnects it to the network, if possible. Resolves print spooler errors.
Try restarting the print spooler - 1. Turn off the printer using the power button. 2. Search Windows for run, and click the Run Windows application in the list of results. 3. Type services.msc in the Run window, and then press Enter on the keyboard. The Services menu opens. 4. Right-click Print Spooler and select Stop. 5.
Check for network and connection issues if you cannot print or scan with a wireless HP printer.
You may see a “printer offline” error if your device can’t communicate with your printer. This can happen for a few different reasons but follow these simple steps and you should be back up and running.
If your HP printer won’t print, first check its status. Go to Settings > Bluetooth & devices > Printers & scanners and choose your printer. In case the Printer Status is offline, it needs a different approach to fix the issue.