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How to resolve common print errors using Diagnose & Fix in HP Smart for Windows, macOS. This video shows how to use the Diagnose & Fix feature in the HP Smart app for devices running Windows or macOS. This feature can assist in troubleshooting printer issues.
Troubleshoot print jobs stuck in the queue with your Windows computer. Stop the print spooler, delete print job files, and then restart the computer and the printer. Turn off the printer, and then unplug the power cord. Reconnect the power cord to the printer, and then turn it on.
Resolving Print jobs stuck in queue and other printing problems using the HP Print and Scan Doctor. Windows: Download HP Print and Scan Doctor. Mac: Use Diagnose & Fix through HP Smart. Learn more here. Run HPPSdr.exe from the download location on your computer.
If your HP printer won’t print, first check its status. Go to Settings > Bluetooth & devices > Printers & scanners and choose your printer. In case the Printer Status is offline, it needs a different approach to fix the issue.
Learn how to troubleshoot and fix common HP printer problems with our step-by-step guide. Get your printer back up and running in no time.
I am trying to print documents from my Windows 10 PC to my HP8710 printer. All documents have been stuck in the spooler with the message 'ERROR - PRINTING" . All applications create this message. I have: 1) Deleted and re-installed printer and drivers. 2) Stopped and restarted spooling services.
Under 'Choose a device or printer', click on 'The printer I want isn't listed'. Select 'Add a printer using a TCP/IP address'. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen. Type in the 'IP address in Hostname or IP address' box, click next.