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Utility Billing & Customer Service has many payment plan set-up options: Payment plans are available 24 hours, 7 days a week via our online account management tool . They can also be set-up 24 hours, 7 days a week via our automated phone system at 312-744-4426
If you cannot pay your utility bill in full, there are payment plans available. You may enter into a plan from the online payment portal, by using the automated phone system at 312.744.4426, or in person at any of the neighborhood payment centers or City Hall.
Pay your bill; Enroll in paperless billing; Set up AutoPay or SelectPay; Set up a payment plan
Welcome to the City of Chicago Payment Portal Make payments quickly and conveniently from your computer or mobile device. PARKING, RED LIGHT CAMERA, OR AUTOMATED SPEED ENFORCEMENT TICKET
Please enter the information exactly as it appears on your bill, including dashes. For example, 123456-123456. Click Sample Statement link here to see a typical bill.
The fastest way to pay is through the City’s online payment portal at pay.chicago.gov. You can securely pay by credit/debit card or electronic check 24/7. You’ll need your 10-digit account number from your bill.
The City of Chicago’s Utility Billing Relief program offers qualifying customers reductions for water and sewer charges. Also, if you are struggling, keep the lines of communication open with the City: Call the water department to discuss payment options and make at least a partial payment on your water bill each month. In Chicago, it’s now ...
The City of Chicago Heights offers a payment arrangement once per year to assist customers that are unable to pay their water bill. The customer must pay 50% of the current balance; the remaining balance will be divided into 4 monthly payments.
Utility Billing & Customer Service has several payment plan options to residents. Reduced water rates, debt forgiveness, and benefit payments toward water & sewer bills for low-income households. Exemption and rebate programs for senior citizens and not-for-profit organizations.
Utility Bill Relief (UBR) Program • 50% reduced rate on water, sewer, and water-sewer tax. • No late payment penalties or debt collection activity, including water shut-off.