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How to contact Shopify Live Support: Navigate to our Live Support contact link and login to your store. Once logged in, type a topic in the search bar and click Search. On the following page scroll past Related articles and select Continue under Get Support. You should the be presented with various options to contact Live Support.
Scroll down the page of results until you see available contact options - choose phone support. 4. Our concierge will check to see if there is a spot available for a callback. 5. If a callback spot is available, a phone number field appears for you to input your information and the “Request a callback” option is presented.
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Either I am clinically inept or it is actually quite hard to find a way to directly contact customer support. I need to talk to Shopify support regarding billing. I looked around and haven't found neither an email nor some sort of chat with customer support. Only encyclopedia-scale FAQ pages. I must be blind. So...
Solved: Either I am clinically inept or it is actually quite hard to find a way to directly contact customer support. I need to talk to Shopify support regarding billing. I looked around and haven't found neither an email nor some sort of chat with customer support. Only encyclopedia-scale FAQ pages. I must be blind.
After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.
Julie here from Shopify Support. Thanks for reaching out! Since our phone support has transitioned to a callback-based system, we no longer have an active inbound phone number. If you'd like to speak with our support team over the phone, you can request a callback from our Support page here. Keep in mind that you'll just need to enter a search ...
At the time of this post (October 2023), you can get in touch with Shopify Support via the Help Center assistant. The virtual assistant will present any resources relevant to the topic you need help with. If you still require support after that, you can tell the assistant so and you'll be led to the contact options.
Shopify recently made a change to how phone support works. In order to access phone support, you would need to sign up for a callback. We now offer callbacks so you can spend less time on hold and more time growing your business! Visit support.shopify.com to schedule a callback or connect with us via chat or email. When you sign up for a ...