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Got a question about using Shopify? This is the place to start. Find the answers you need from the Shopify Community or our award-winning support team.
However, if they don’t provide a solution, please continue to scroll down past the Docs where you’ll see a green button to Continue to support. This is where you should then see the options for email, live chat and phone callback (if there’s a spot available).
Shop chat lets you chat with customers who reach out to your store through the Shop app. Messaging with your customers can help improve their experience before and after they place an order, and can increase your conversion rates.
Once you see the chat assistant, use the text box to type in your concern, and you will be provided with some troubleshooting steps. If you require further support, simply type in "Contact Support," and our virtual assistant will guide you on how to connect with a team member.
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To access our Live Chat, or Email support options click here, or when viewing https://help.shopify.com click Support followed by Contact Support. Log in, or Continue without logging in. Select the first option, Log in and enter your Shopify account information.