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How to contact Shopify Live Support: Navigate to our Live Support contact link and login to your store. Once logged in, type a topic in the search bar and click Search. On the following page scroll past Related articles and select Continue under Get Support. You should the be presented with various options to contact Live Support.
Scroll down the page of results until you see available contact options - choose phone support. 4. Our concierge will check to see if there is a spot available for a callback.
The Shopify Help Center will support you as you learn about and use Shopify. We have documentation and videos to answer your questions.
Shopify Staff. 2428 259 546. 01-19-2022 10:46 AM. Hey, @lisascentsuous. Feel free to reach out to us directly through our Shopify help center from there, you can get in touch with us via live chat, email, or callback (will display when timeslots are available). From there, we'd be happy to assist you with anything that you would like to chat about.
Hi, @Kandy_Myny. Thank you for reaching out! Yes! That is possible. You can contact our Support Team by email, live chat, or callback through our Help Center.
I clicked on the Active Store, and get directed to a "Contact Support" page with the option of "Explore the Shopify Help Center" button and the "Visit the Shopify Community" button. I clicked on the "Explore the Shopify Help Center" button and it re-directed back to the Shopify Help Center; so I am back to Square One.
11-16-2023 11:36 AM. That option when you click on support for Shopify, redirects you back to your own Shopify store. If I am trying to help a customer answer a question, that does not help me get in contact with anyone. I would think there should still be a support email that you can reach out to for support. 4.
06-22-2023 04:21 PM. " To contact our live support please follow this link: Shopify Help Center - Contact Support, sign into your store account or continue without signing in, search for your issue and use the contact support button at the bottom of the search results to see all our live support options.
When trying to access the "Support Inbox" and clicking on "Contact Support," via my old past support tickets - it just redirects to the Help Desk page. While I did manage to find an online chat option after some searching in the forums, even the chat support team seems uncertain about these changes, couldn't help and is looking into it.