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  2. Questionnaire construction - Wikipedia

    en.wikipedia.org/wiki/Questionnaire_construction

    There are two different types of questions that survey researchers use when writing a questionnaire: free-response questions and closed questions. [26] Free-response questions are open-ended, whereas closed questions are usually multiple-choice. [26] Free-response questions are beneficial because they allow the responder greater flexibility ...

  3. Net promoter score - Wikipedia

    en.wikipedia.org/wiki/Net_promoter_score

    Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]

  4. RFM (market research) - Wikipedia

    en.wikipedia.org/wiki/RFM_(market_research)

    RFMTC – Recency, Frequency, Monetary Value, Time, Churn rate is an augmented RFM model proposed by Yeh et al. (2009). [6] The model utilizes Bernoulli sequence in probability theory and creates formulas that calculate the probability of a customer buying at the next promotional or marketing campaign.

  5. Response rate (survey) - Wikipedia

    en.wikipedia.org/wiki/Response_rate_(survey)

    In survey research, response rate, also known as completion rate or return rate, is the number of people who answered the survey divided by the number of people in the sample. It is usually expressed in the form of a percentage. The term is also used in direct marketing to refer to the number of people who responded to an offer.

  6. Survey methodology - Wikipedia

    en.wikipedia.org/wiki/Survey_methodology

    Survey methodology is "the study of survey methods". [1] As a field of applied statistics concentrating on human-research surveys, survey methodology studies the sampling of individual units from a population and associated techniques of survey data collection, such as questionnaire construction and methods for improving the number and accuracy of responses to surveys.

  7. Customer satisfaction research - Wikipedia

    en.wikipedia.org/wiki/Customer_satisfaction_research

    Many customer satisfaction studies are intentionally or unintentionally only descriptive in nature because they give a snapshot in time of customer attitudes. If the study instrument is administered to groups of customers periodically, then a descriptive picture of customer satisfaction through time can be developed ("tracking" or cohort study ...

  8. How healthy are your finances, really? 4 money questions to ...

    www.aol.com/financial-questions-to-ask-yourself...

    This may require some research. Real estate sites like Zwillow can be useful when estimating the fair market value of your home, while sites like Kelley Blue Book can help you estimate the fair ...

  9. Survey sampling - Wikipedia

    en.wikipedia.org/wiki/Survey_sampling

    This type of sampling is common in non-probability market research surveys. Convenience Samples : The sample is composed of whatever persons can be most easily accessed to fill out the survey. In non-probability samples the relationship between the target population and the survey sample is immeasurable and potential bias is unknowable.

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