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The Customer Service System (CSS) of the BT Group (previously British Telecommunications) is the core operational support system for BT, bringing in 70% of income for the company (figures from 1997). BT rolled out CSS nationally in 1989 and provided an integrated system for telephony—order handling, repair handling and billing.
In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers. In 2007 a charge of £1 was introduced for any month in which two chargeable calls are not made on the line (this might apply, for instance, to people who have Carrier preselect with another telephone ...
BT Mobile is a fully fledged mobile service with handsets and sim only offers four 12-month contract plans as of 7 November 2020: BT Mobile 500MB Plan – 500MB of data, 500 minutes and unlimited texts; BT Mobile 10GB Plan – 10GB of data, 1000 minutes and unlimited texts; BT Mobile 16GB Plan – 16GB of data, unlimited minutes and texts
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England.It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services.
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In 1992, Sir Iain Vallance's SCOOP project in BT (later called Project Sovereign [4]), objective was to rid the organisation of its Civil Service culture, and create a strategy to develop to create a global-level competitive group. [5] This needed two deliverables in the business plan:
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