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Check the physical connection - A loose cable or cord can often be the cause of a connection problem. Make sure everything is securely connected to the wall and device. 3. Reboot your modem/router - Sometimes the old "turn it off and on again" approach actually does work! Just wait about five minutes before turning it back on to make sure ...
An active internet connection is required to be able to access all the best that America Online® offers. If you're using dial-up internet and can't connect, try the following troubleshooting steps: Check the dial tone - If you DO have one, it's likely the problem has something to do with your computer. If you DON'T, it's likely the problem has ...
Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...
4. Add your location name and connection type. 5. Click Next twice. 6. Select your dialing options. 7. Click Next. 8. Enter your Area Code and click Next. 9. Select 2-3 AOL access phone numbers. 10. Click Next twice to confirm your choices. 11. Click Save and then Save Changes.
Temporarily disable your firewall and check whether or not you're able to connect to the internet. If your firewall software isn't on the list linked, you will need to contact your firewall software provider for additional info. Disable Protected Mode in Internet Explorer. Protected mode is enable by default and may interfere with AOL Mail.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Optimized for older operating systems and dial-up internet connections, AOL Shield allows you to browse the internet quickly and easily. Install now *To enhance performance, when the AOL Shield Browser is launched over a dial-up connection, the security setting that blocks dangerous and deceptive content is disabled.
4. On the left side of the window click Turn Windows Firewall on or off. 5. Under Customize settings for each type of network, in the Private network location settings and Public network settings sections, select the Turn off Windows Firewall (not recommended) option. 6. Click OK and close all open windows. 7. That's all !