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Happy Returns LLC is an American software and reverse logistics company that works with online merchants to handle product returns. Purchased items can be returned in person without boxes or labels at third-party locations known as "Return Bars" including The UPS Store, Staples Inc., , and Ulta Beauty stores, [1] with specific locations searchable on Happy Returns’ website.
Narvar also identified four online returns personas to help retailers understand shopper motivations in regard to returns. Survey Reveals 60 Percent of Online Shoppers Bend the Rules With Returns ...
Returns surged in 2021 and stayed elevated last year, when they accounted for $816.8 billion in lost sales across the U.S. retail marketplace, according to data from the National Retail Federation ...
A 2018 survey in the United States found 26% of online shoppers said they never return items, and another 65% said they rarely do so. [57] Merchants may benefit from online shopping due to low sales inventory pressure, low operating costs, and the scale of operation is not limited by the site.
Exclusive: Online shopping startup Rebelstork has raised $18 million from Maveron and Serena Williams to help solve the returns crisis Jason Del Rey Updated September 19, 2024 at 2:32 PM
This is usually done through product returns to make the merchant believe that they mishandled the return package, and thus provide a refund without the item being returned. It can also be done by the seller, generally by creating fraudulent online stores [ 1 ] or creating fake listings on sites such as eBay or Mercari .
Online returns are the most problematic, said Shamiss. “This is where the challenges are," Shamiss said. "‘Bracketing’ where you buy like five shirts, keep one, and send back the rest, has ...
A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return. The product has a second life cycle after the return. An important aspect of RMA management is learning from RMA trends to prevent further ...