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Consumers often complain that airlines raise the number of points needed to earn a free flight and limit the number of seats that can be purchased with points. US government orders big US airlines ...
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
Untied.com was a website critical of United Airlines that logs complaints from passengers. The name untied.com transposes two of the letters of the name "United" and also suggests disorder. Kevin Simpson of the Denver Post said in 2000 that "The Untied.com phenomenon mirrors the online trend in consumer activism that has caught on with the ...
7. Use complaint sandwiches. To lessen the blow of your complaint, sandwich it between two positive statements. Let’s go back to the same example from earlier about working on a project with ...
The Complaint tablet to Ea-nāṣir may be the oldest known written customer complaint. [1] A consumer complaint or customer complaint is "an expression of dissatisfaction on a consumer's behalf to a responsible party" (London, 1980). It can also be described in a positive sense as a report from a consumer providing documentation about a ...
A Delta Air Lines passenger was left outraged after being downgraded from a first-class seat to make room for a dog. The passenger, who had initially been upgraded to first class, voiced his ...
Caryn Denise Evan, 38, nearly made it through her hour-long flight without incident, only to become wild-eyed during the landing process, according to a criminal complaint.
The acceptance of complaints against clients may help build a defence against complaints addressed to themselves by constructing a joined front, redirecting the blame to the client. Finally, the acceptance of complaints towards competitors serves the function of building rapport with clients to promote further preference for their own institution.