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2. Issue tracking system - Wikipedia

   en.wikipedia.org/wiki/Issue_tracking_system

   An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data. An issue tracking system is similar to a " bugtracker ", and often, a software company will sell both, and some bugtrackers are capable of being used as an issue tracking system, and vice versa.

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5. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida Technical support , commonly shortened as tech support , is a customer service provided to customers to resolve issues, commonly with consumer electronics . This is commonly provided via call centers , online chat and email . [ 1 ]

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