Search results
Results from the WOW.Com Content Network
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
Service Management Functions. MOF organizes IT activities and processes into Service Management Functions (SMFs) which provide operational guidance for capabilities within the service management environment. Each SMF is anchored within a related lifecycle phase and contains a unique set of goals and outcomes supporting the objectives of that phase.
Service Management Function (SMF) or Service Management Point (SMP) is a platform or cluster of platforms that operators use to monitor and manage the IN services. It contains the management database which stores the services' configuration, collects the statistics and alarms, and stores the Call Data Reports and Event Data Reports.
Service integration and management functions have to manage these key issues in order to prevent common issues with SIAM and realize its key benefits. Some common issues include: Individual teams (both in-house and outsourced) can act autonomously and lack coordination.
Service Blueprint The service blueprint is a way to describe the flow of a customer through a service operation from the start to the finish, along with the actions provided by the service providers both in interaction with the customer and in the "back room" out of sight of the customer. For example, if a customer wishes to purchase a suit ...
Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!
The service product management practice ensures management of a profitable service in the marketplace. Service Product manager identifies profitable service space, packages services in a productized form and delivers the same to the market. The function is a core service business management function and is a mix of sales and marketing functions.