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Dell was amongst the first companies to outsource their technical support and customer service departments to India in 2001. [3] There has also been a growth in companies specializing in providing technical support to other organizations. These are often referred to as MSPs (Managed Service Providers). [4]
The US and India are the only countries that have all Dell's business functions and provide support globally: research and development, manufacturing, finance, analysis, and customer care. [207] Dell was recognized as "India's Most Desired Brand in 2023", [208] as per TRA's Most Desired Brands report 2023.
Dell Technologies Inc. is an American multinational technology company headquartered in Round Rock, Texas. It was formed as a result of the September 2016 merger of Dell and EMC Corporation (which later became Dell EMC ). [ 3 ]
Dell EMC (EMC Corporation until 2016) is an American multinational corporation headquartered in Hopkinton, Massachusetts, [2] and Round Rock, Texas, and is a subsidiary of Dell Technologies. Dell EMC sells data storage , information security , virtualization , analytics, cloud computing and other products and services that enable organizations ...
The acquisition was designed to provide Dell with access to a wider set of IT services and solutions while providing existing Perot Systems customers with access to Dell computers and other hardware. Under the agreement, Dell acquired all of the company's class A stock for $30 per share, representing a 61% premium over the previous closing ...
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
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