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In computer telephony an automatic dialler (shortened to an auto-dialler or more simply in context just a dialler, and also known as an outbound dialler) is a computer system that makes outgoing calls from a call centre to customers from call agents based upon a loaded list of contacts.
A Java program wishing to initiate an OLA call outbound may be implemented as either a servlet or EJB. The Java program codes to the supplied JCA resource adapter (ola.rar) using the class files supplied in the development tooling support. External address spaces that are the target of the outbound call must be in a state ready to accept the call.
A form of toll-free telephone service in North America was the Zenith number, published in distant cities from where a company expected or desired frequent customer calls. Published as "Zenith" and a four- or five-digit number, these collect calls required operator assistance. The subscriber of the service was charged for the call.
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Screen pop is a call centre term that refers to the feature of a computer telephony integration (CTI) which automatically displays customer information via a window or dialog box on an agent's computer upon answering a customer's call. [citation needed] For inbound calls, the data displayed typically contains call information such as: Caller ID ...
An outbound "extender" is an automated local number at a service bureau in the larger city. A suburban subscriber (who can call the city itself locally but is long distance to suburbs on the other side) could call the extender locally, get a city dial tone and dial back out locally to the larger area.
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Google provides free PC-to-PC voice calling worldwide. As described above, Google Voice users in many countries may make low-cost calls to international phone numbers, and currently may also make free PC-to-phone calls within the United States and Canada. Vincent Paquet, a co-founder of GrandCentral who became a senior product manager at Google ...