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Total quality management (TQM) is an organization-wide effort to "install and make a permanent climate where employees continuously improve their ability to provide on-demand products and services that customers will find of particular value."
A house of quality for enterprise product development processes. The house of quality, a part of QFD, [3] is the basic design tool of quality function deployment. [4] It identifies and classifies customer desires (WHATs), identifies the importance of those desires, identifies engineering characteristics which may be relevant to those desires (HOWs), correlates the two, allows for verification ...
Statistical process control is appropriate to support any repetitive process, and has been implemented in many settings where for example ISO 9000 quality management systems are used, including financial auditing and accounting, IT operations, health care processes, and clerical processes such as loan arrangement and administration, customer ...
TQM — total quality management is a management strategy aimed at embedding awareness of quality in all organizational processes. First promoted in Japan with the Deming prize, which was adopted and adapted in the USA as the Malcolm Baldrige National Quality Award and in Europe as the European Foundation for Quality Management award (each with ...
During the 1940s and 1950s, the body of knowledge for doing scientific management evolved into operations management, operations research, and management cybernetics. In the 1980s total quality management became widely popular, growing from quality control techniques. In the 1990s "re-engineering" went from a simple word to a mystique.
Taguchi realized that the best opportunity to eliminate variation of the final product quality is during the design of a product and its manufacturing process. Consequently, he developed a strategy for quality engineering that can be used in both contexts. The process has three stages: System design; Parameter (measure) design; Tolerance design
Quantitative research is a research strategy that focuses on quantifying the collection and analysis of data. [1] It is formed from a deductive approach where emphasis is placed on the testing of theory, shaped by empiricist and positivist philosophies.
The seven basic tools of quality are a fixed set of visual exercises identified as being most helpful in troubleshooting issues related to quality. [1] They are called basic because they are suitable for people with little formal training in statistics and because they can be used to solve the vast majority of quality-related issues.