enow.com Web Search

Search results

1. Results from the WOW.Com Content Network

2. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   The term "call center" was first published and recognised by the Oxford English Dictionary in 1983. The 1980s saw the development of toll-free telephone numbers to increase the efficiency of agents and overall call volume. Call centers increased with the deregulation of long-distance calling and growth in information-dependent industries. [11]

4. Technical support - Wikipedia

   en.wikipedia.org/wiki/Technical_support

   A call center in Lakeland, Florida Technical support , commonly shortened as tech support , is a customer service provided to customers to resolve issues, commonly with consumer electronics . This is commonly provided via call centers , online chat and email . [ 1 ]

5. Job description - Wikipedia

   en.wikipedia.org/wiki/Job_description

   A job description or JD is a written narrative that describes the general tasks, or other related duties, and responsibilities of a position. It may specify the functionary to whom the position reports, specifications such as the qualifications or skills needed by the person in the job, information about the equipment, tools and work aids used, working conditions, physical demands, and a ...

6. 50 Professionals Share The Popular Misconceptions People Have ...

   www.aol.com/50-professionals-share-popular...

   The best way to get the job is to have a resume that includes any qualifications you can give, but also list contacts like past school organizations (ROTC, community service, etc.).

7. Skills-based routing - Wikipedia

   en.wikipedia.org/wiki/Skills-based_routing

   It is an enhancement to the automatic call distributor (ACD) systems found in most call centres. The need for skills-based routing has arisen as call centres have become larger and dealt with a wider variety of call types. In the past, agents answering calls were generally able to be assigned to only one queue taking one type of call.