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Dealing with bullying and harassment: a guide for students (PDF). Royal College of Nursing. 2005. Archived from the original (PDF) on 7 December 2012; Stelmaschuk, Stephanie (2010). Workplace Bullying and Emotional Exhaustion among Registered Nurses and Non-nursing, Unit-based Staff (Bachelor's thesis). Ohio State University College of Nursing.
The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. [5] [7] Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. [7]
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [ 1 ] [ 2 ] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
In order to define the image that they want their organizations to portray, leaders use a "core component of "emotional intelligence" to recognize emotions.". [12] that appear desirable. Organizations have begun using their employee's "emotion as a commodity used for the sake of profit". [10]
Emotional intelligence (EI) has been defined as the ability to identify and manage emotional information in oneself and others and focus energy on required behaviors. [84] The factors making up EI include: [72] appraisal and expression of emotion in self; appraisal and recognition of emotions in others; regulation of emotions, and; use of emotions.
Affective Commitment is defined as the employee's positive emotional attachment to the organization. Meyer and Allen pegged AC as the "desire" component of organizational commitment. An employee who is affectively committed strongly identifies with the goals of the organization and desires to remain a part of the organization.
Emotional approach coping is a psychological construct that involves the use of emotional processing and emotional expression in response to a stressful situation. [1] [2] As opposed to emotional avoidance, in which emotions are experienced as a negative, undesired reaction to a stressful situation, emotional approach coping involves the conscious use of emotional expression and processing to ...