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In April 2016, Yelp raised the pay of Eat24 customer service representatives from $12.25 to $14 an hour, added 11 paid holidays (up from zero), and increased the number of days of paid time off from 5 to 15.
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Yelp users can make restaurant reservations in Yelp through Yelp Reservations, a feature initially added in June 2010; in 2021 the service was consolidated with others into "Yelp Guest Manager". [ 101 ] [ 102 ] Yelp's reservation features have been done through SeatMe , which was acquired by Yelp in 2013. [ 55 ]
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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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Customer service may be provided in person (e.g. sales / service representative), or by automated means, [11] such as kiosks, websites, and apps. An advantage of automation is that it can provide service 24 hours a day which can complement face-to-face customer service. [12] There is also economic benefit to the firm.