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Major mobile phone operators went through a period of charging callers to dial most freephone numbers from around 2005 onwards - but this practice largely ceased on 1 July 2015 as 0800 and 0808 numbers became universally free to call from mobiles and landlines due to changes in Ofcom legislation.
The 1 July changes also saw ‘freephone numbers’ 0800 and 0808 become free to call from both mobiles and landlines. 0500 numbers remained chargeable as previously from mobiles (free from landlines, also as previously), but these numbers were migrated to a new 0808 5 number range in June 2017, and are free from mobiles.
Special Services – No charge to Customer a.k.a. "Freephone" Free to call from landline, and was up to 40p per minute from mobile, until July 2015 when calls to 080 numbers from mobiles became free. Calls to certain charity and similar services were always free from most mobiles. 0808 9xx xxxx numbers are used by freephone internet services.
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087x xxx xxxx - Service Charge of up to 13p per call and/or up to 13p per minute; 09xx xxx xxxx - Service Charge of up to £6.00 per call and/or up to £3.60 per minute [16] 118 xxx - Service Charge of up to £3.65 per call and/or up to £2.50 per minute, with an overall cap of £3.65 per 90 seconds of a call. [17]
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