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The Air Passengers Rights Regulation 2004 [1] [2] (Regulation (EC) No 261/2004) is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.
For flights from the UK and EU airports (as well as those in the wider EEA), European air passengers’ rights rules prevail. These were introduced in 2006 and are known as EC261.
Passenger rights are the rights of passengers of public transportation. According to passenger rights regulations, a person may be entitled to compensation in the case of: injury or death; delays; damage or loss of luggage; erroneous scheduling information; This covers various means of transportation, including airplanes; trains; buses; ferries
Flights from the EU are universally covered by Regulation (EC) No 261/2004 regardless of where the operating carrier is headquartered. This requires airlines to pay a lump-sum compensation of up to €600 to each affected passenger if the flight is cancelled on short notice or delayed by more than three hours on arrival (four hours for long ...
AirHelp is a online service that allow airline passengers to seek compensation for flight cancellations, delays, or overbookings. [1]The company's initial focus was Europe where it uses European Regulation No 261/2004 to seek to obtain compensation that a passenger is entitled to in the event of denied boarding, cancellation, or a long delay of flights. [2]
Regulation (EC) No 261-2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295-91 (Text with EEA relevance) - Commission Statement
An Aeromexico passenger is in custody after allegedly opening an emergency exit and walking onto the wing when his plane was delayed on the tarmac in Mexico City for hours.
The intention with the EU-law Regulation 261/2004 is to reduce the number of delayed flights and to improve customer care. According to CEO Henric Schöder the aim for TRS Travelright is to inform about current laws and pursue the consumer rights of the European passengers when the air companies fail to abide the law.