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As part of the 2018 MTA Action Plan, the MTA would improve the Access-A-Ride interface to make the ride-hailing, vehicle scheduling, and traveling processes easier. [35]: 42 During the COVID-19 pandemic, there was an increase in the reports of AAR trips that were canceled, in part because of traffic congestion and a shortage of drivers. [144]
MYmta allows paratransit users to request services through Access-A-Ride, the MTA's paratransit offering. [8] In addition, the app reports statuses and outages of elevators and escalators in accessible stations, [9] extending the functionality also performed by the similarly named My MTA Alerts service into application form.
[119] [120] In future versions of the MYmta app, the MTA planned to integrate the eTix functionality, as well as make it easier for Access-A-Ride customers to view when their vehicle will arrive at a certain point. [121] In October 2020, the MTA unveiled a new digital map providing real-time arrival estimates and service updates.
MetroAccess is a shared-ride public transportation service for individuals in the Washington DC Metropolitan Area who are unable to use fixed-route public transit due to disability. It is managed by the Washington Metropolitan Area Transit Authority (WMATA) and is operated by various companies that contract to provide the service.
Under the ADA, complementary paratransit service is required for passengers who are 1) Unable to navigate the public bus system, 2) unable to get to a point from which they could access the public bus system, or 3) have a temporary need for these services because of injury or some type of limited duration cause of disability (49 CFR 37.123).
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