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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
For example, a company may have a different toll-free telephone number for each product line it sells, or for multilingual customer support. If a call center is handling calls for multiple product lines, the corporate telephone system that receives the call analyzes the DNIS signaling and may play an appropriate recorded greeting.
Tech problems take many forms, from viruses to slow computers. Assist by AOL provides tech support for all your tech headaches, big or small.
Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number. Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece. Called party - (or callee or B-party) Caller; Calling party; Conference call (multi ...
Personal Communications Services (PCS) A new generation of wireless-phone technology that introduces a range of features and services surpassing those available in analog- and digital-cellular phone systems. PCS provides the user with an all-in-one wireless phone, paging, messaging, and data service. "Glossary of Telecommunications Terms".
AOL Tech Live Support provides 24x7 access to AOL experts along with assistance for nearly any technical issue you might have, on nearly any device.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.