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In 2015 Citizens Advice piloted a webchat service allowing people to contact Citizens Advice advisers online [50] both via online instant messenger service and via e-mail. Data from 2015 showed that 7% of all enquiries to Citizens Advice were through the webchat service [ 48 ] and 80,000 webchat enquiries were answered.
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Agilisys has worked with third sector organisations to help them run their contact service provisions in contact centres across the UK. In 2011 Agilisys entered into a partnership with Citizens Advice Bureau to provide a consumer help service. Agilisys provides phone and online support from four contact centres totalling 180 seats across ...
Consumer Direct was a Government-funded call centre providing basic consumer advice in the United Kingdom. Information was also provided on their website (see below). Following a review by government in 2010, Consumer Direct ceased to operate in March 2012 with its role being handed to the Citizens Advice consumer service.
Citizens Advice Edinburgh (CAE), is a registered charity (number SC038195), based in Edinburgh, Scotland.Founded in 1939, Citizens Advice Edinburgh is a member of the Scottish Association of Citizens Advice Bureaux, and provides free, confidential, independent and impartial advice to Edinburgh residents.